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How to Write Resume Bullet Points
Bullet points are where most resumes are won or lost. Employers want to see what changed because you were there.
The formula
Start with an action verb, say what you did, and finish with the result.
PatternAction verb + what you did + result or size of the work
Before and after
BeforeResponsible for answering customer emails.
AfterResolved 40+ customer tickets a day with a 96% satisfaction score.
BeforeHelped with training new staff.
AfterTrained 9 new hires on the inventory system in their first two weeks.
BeforeWorked on the company website.
AfterRewrote 25 help-center articles, cutting repeat support tickets by 18%.
Strong verbs to start with
Pick the verb that is true. Here are some groups to choose from.
- Leading: led, managed, coordinated, supervised, organized
- Building: created, designed, developed, built, launched
- Improving: reduced, increased, streamlined, upgraded, simplified
- Helping: supported, trained, advised, resolved, guided
- Analyzing: analyzed, tracked, measured, audited, forecast
Where to find numbers
If you do not know exact figures, estimate honestly or use ranges. Think about how many people, how often, how much money, how much time saved, or how many items you handled.
- How many customers, orders or tickets did you handle?
- How big was the team or budget?
- How much faster or cheaper did something get?
- Did anyone praise your work or did you win an award?
Rules of thumb
- Use three to five bullets per job, and fewer for older jobs.
- Keep each bullet to one or two lines.
- Use past tense for old jobs and present tense for your current job.
- Put your best result first.
- Never claim work that was not yours.
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